Shipping & Returns
Claims for an exchange or a refund must be received within 14 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. Proof of purchase must be presented to receive a refund. Otherwise, you will receive an exchange or store credit. Please contact email@example.com for a return label.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10-12 business days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
To process an exchange, contact email@example.com within 14 days of purchase. We will send you a return label. Once your return is received and inspected, we will ship you the new item. You will not be charged for shipping back the original item, but the replacement item will incur new shipping and handling charges.
We will replace items if they are defective or damaged. As Lily-Lark Parasols are handmade, irregularities in sewing and attachment of frame and canopy elements are considered to be normal. Bright colors will fade in the sunlight and some fading of the canopy should be expected. Please contact firstname.lastname@example.org to process a replacement.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. Domestic shipping, which includes handling, is $17, and is shipped via FedEx SmartPost. Allow 1-2 days for processing, and delivery is based on location. Our warehouse is in NJ. Your domestic shipment may arrive in one day or take up to a week.
*Note to international customers:
For all orders shipping outside of the U.S., the ship-to recipient will be responsible for any taxes or customs duties incurred. Lily-Lark is not responsible for any fees charged by customs. Please note Lily-Lark is unable to provide the exact amount of taxes or duties that may be due upon delivery.
International orders may be subject to delays due to customs clearance procedures in the destination country. Unfortunately, we are unable to mark merchandise as “gift” or "samples" or “no commercial value”.
International orders are shipped via your selected carrier which will show you the costs at time of purchase.